Develop Your Business

To establish a sustainable mindset in the company, you need perseverance, passion and commitment. This microlearning provides tips on how to do this.

Testing with participants and continual improvement of prototypes follow some fundamental rules. They are the focus of this micro.

When a mistake happens, there's often more to it than meets the eye. The Swiss Cheese Model can help systematically examine and analyze the causes of errors.

The conditions for prototyping are diverse. This micro provides initial orientation.

To make your own decisions, other perspectives are valuable, but setting boundaries is just as important.

Many people are afraid of making the wrong decisions and are often paralyzed by their fears in the decision-making process. This does not have to be the case! In this micro-learning, we provide tips on how to make decisions with confidence.

E⁠-⁠training courses offer great potential for businesses. It is important that employees do not see them as an extra obligation in a busy workday, but as an opportunity for professional development.

In order not to lose your customers to the competition when you adjust your prices, you have to make sure that they understand your reasons for the price adjustment and continue to trust you. Here's how you can do that.

To be able to offer complete solutions, you need to know everything when assessing a customer's needs. Here you will discover effective ways to obtain the desired information from your customer.

Comprehensive solutions are a win-win situation for you and your customers. This micro gives you useful tips on how to advise your customers in a solution-oriented manner.

This micro is about entering the sales conversation with confidence and elegance.

If you cold-call, you'll also face rejection. This course will show you how to deal with rejection effectively and empathetically so that you can succeed.

To advise your customers according to their needs, it helps to ask open questions and learn more about them.

The whole point of building a relationship is to make your relationship stand out from the competition. Just like in the past when you enjoyed sport events together. But how do you do that, with today's compliance rules?

Cross-selling is a great way to increase sales and make your business more successful. By boosting your employees' self-confidence, you can motivate them to cross-sell.

This micro is about being able to recognize when it's the right time for the customer to make a purchase decision and how to communicate that to them. After all, information about the decision is an important basis for possible further negotiations.

Who makes the decisions for your customers? Difficult to find out because people rarely talk about it directly. But with clever communication it can be found out!

This micro demonstrates how to overcome the "product is too expensive" objection by taking your customers seriously and engaging them emotionally.

The best way to convince customers is to determine personal benefits and later reassure that these benefits are really valuable. Practical examples further illustrate this.

Generative AI is increasingly used in more and more areas of our lives. This microlearning will provide a brief explanation of what AI is and how it is currently being used.

In four steps, this micro will show you how to respond constructively to excessive discounting demands from clients. With these simple steps, both negotiators save face and achieve their goals.

To ensure that your customers do not regret their purchase or exercise their right of withdrawal after a successful sale, you must also be there for them after the sales meeting. Here you can learn how to proactively and individually encourage them in their purchase decision.

Good relationships with your customers are the key to your success. Here's what to look for when meeting with them to build and grow the relationship

Good networking opportunities are sometimes missed or overlooked when acquiring new customers! Yet they are a prerequisite for effective, profitable business.

The three basic rules in customer service are: spark emotions, communicate regularly and surprise customers with personalized attention.

A good product is no longer enough to inspire your customers. It's also about making every touchpoint with your customers completely relevant to their needs. We'll show you how you can succeed.

VUCA stands for Volatility, Uncertainty, Complexity and Ambiguity. This means that stable states are no longer the norm in our world today. The world is becoming increasingly ambiguous. In this micro, we show you how to master the VUCA world.

In this micro, it's all about coming across as personable and authentic to customers. Personability is based on appreciation and is a major competitive advantage in consulting and sales.

With the 5⁠-⁠step technique, you can specifically address the needs of your customers and inspire them with your product.

Description In order to learn from mistakes and use them for our further development, we first have to find and analyze them. Here you will learn how to determine the root cause with the Ishikawa diagram.