Develop Others

Knowledge management is a valuable tool for companies to promote the efficient management and use of knowledge. This training covers the fundamental concepts and methods of knowledge management, including the collection, storage, sharing, and application of knowledge within organizations. Participants will explore the differences between explicit and implicit knowledge and learn how knowledge can be leveraged as a strategic resource to drive innovation and gain a competitive edge. The course also highlights technological tools such as knowledge databases, content management systems, collaborative platforms, and even artificial intelligence, all of which contribute to optimizing knowledge exchange.

"The Customer Is King"—a nice principle, but not always easy to follow. Some customers make life challenging for employees with behaviors like making excessive demands, being petty or impatient, or crossing boundaries. This e⁠-⁠training course provides strategies for handling difficult customer interactions in ways that foster positive relationships and maintain a constructive business dynamic. It focuses on developing a service-oriented mindset, explains techniques for de-escalation, and offers guidance on steering difficult conversations back on track. Participants will also learn how to set boundaries and respond effectively to boundary violations.

Good employees are hard to find—and even harder to retain. A structured onboarding process communicates to new employees from the very beginning that they are welcomed and valued. It helps them quickly familiarize themselves with their tasks, processes, and the company. This has a long-term impact on their motivation and commitment to their organization. This training guides you in shaping the three phases of onboarding, from the moment the contract is signed to the end of the probationary period. It focuses on clearly outlining expectations, responsibilities, and processes. Key areas include advancing professional expertise, fostering team connections, and communicating the company culture at multiple levels.

Not all leadership is the same. There are numerous models that explain which leadership would be ideal for which personality type and for which result. This e⁠-⁠training course looks at these different development models, but then focuses on a type of leadership that is geared towards the level of development of the respective employee. This is because employees need a different type of leadership depending on their skills and individual motivation. It shows ways in which the individual motivation level can be determined. It also looks at the assessment of employees‘ skills. Finally, suitable forms of leadership are presented for the different forms of motivation and competence.

This training serves as an introduction to the fundamentals of process management. It explains various process management methods and their practical applications to streamline workflows and improve service quality. The training covers why process management is essential for businesses and how processes can be mapped to identify and eliminate sources of errors, ensuring continuous improvement. Methods such as the PDCA cycle and the 5⁠-⁠Why technique are introduced. Additionally, the training provides guidance on how teams can clearly assign responsibilities and roles during workshops.

Everyone makes mistakes. It's inevitable and often necessary for learning and growth. Utilize the potential of mistakes in your team! However, ensure that the negative effects of mistakes are addressed quickly and effectively, and subsequent errors are prevented. This can be achieved by establishing a positive error culture within your team. In this e⁠-⁠training course, you will learn how negative and positive error cultures differ and the values and norms underlying a positive error culture. Additionally, you will be equipped with various methods to empower your team members to handle mistakes confidently.

The focus of this training is about building positive connections among employees from different generations and between managers and team members of various ages—both on a personal and professional level. The e⁠-⁠training course aims to spark ideas for smooth intergenerational collaboration and provides tips on the challenges and potential conflicts that managers might encounter. It also sheds light on the opportunities that come with working across multiple generations.

E⁠-⁠learning is the learning format of the present and the future. Nevertheless, it often falls short of its potential because many companies forget to focus on the learners and not on the content and the technology, especially when it comes to high-tech learning. So put your learners at the center; accompany and support them in their learning process. Create a learning culture where learning is valued and encouraged. Join us to learn about the three most popular forms of e⁠-⁠learning. This way you can work out the best combination for you and your learners. Learn about the most important motivating factors for learning processes and how you can best translate these into your everyday work in your role as HR managers or executives in order to successfully implement e⁠-⁠learning in your company.

Sustainability is probably one of the biggest buzzwords of the 21st century. People are becoming more and more aware of the need to live and act sustainably—not just consumers, but companies are also taking their impact on the world more and more seriously. Many companies are already committed to reducing CO2 emissions and using their resources responsibly. But what does sustainability actually mean? And how can we all contribute to a sustainable way of dealing with our planet, our economy, and our fellow human beings? That's what this e⁠-⁠training course is all about.

Employees want praise and recognition - for what they accomplish every day, but also for good decisions, success and stressful work phases. Recognition is an important tool in social interaction: it not only motivates, it also shows us that we are doing something right and performing our tasks well. When confirmation is lacking, it usually affects not only the employee's satisfaction, but also their job performance. How do you manage to adequately recognize the work of your employees? How can you show appreciation to your employees? And how can you also show this to yourself? These are the questions addressed in this e⁠-⁠training course.

This course focuses on preventing and proactively addressing the factors that lead to employee turnover. The e⁠-⁠training course provides insights into positive employee retention, explores common reasons for job changes, and offers potential countermeasures that leaders can implement. It begins by examining the different types of turnover, then delves into what constitutes an attractive company culture and what employees expect. Additionally, the course covers the entire employee lifecycle, from successful recruiting and onboarding to exit interviews. This e⁠-⁠training course helps participants understand turnover, recognize its positive aspects, and provides practical tips for managers and HR departments on how to effectively reduce turnover in their company.

Human beings have a strong need for connection and belonging. We all want to feel included, valued, and responsible, both personally and professionally. We want to be part of a team, contribute to shaping our work, and feel a sense of responsibility to our tasks and colleagues. If your employees do not feel that they are allowed to “play along”, it directly impacts your company's performance and competitive edge, ultimately affecting its success. In this e⁠-⁠training course, you will discover strategies to make your employees feel like they're truly part of the team and keep them engaged. As a leader, you play a crucial role in this process. This e⁠-⁠training course will equip you with research-backed strategies to actively enhance employee commitment. So, let's get started!

This training is intended as a comprehensive introduction to the basics of Lean management. The essential contents and principles of Lean are explained, as well as the actual application—in the field of producing, as well as in the administrative field. This is possible because it is about the mindset for "Lean" thinking as well as some tools that are suitable for production and the office. In addition to theory, practical examples and transfer tasks also help to ensure that the course knowledge acquired is ready to apply.

In this advanced training, basic knowledge of Lean Management is required and then expanded upon. Participants learn about obstacles they may encounter when implementing Lean Management, as well as active measures for employee development. This helps to support even more intensive customer service and a leaner value stream.

This training provides an overview of common agile techniques. It should serve as a basis for the participants to decide whether and how these techniques can be integrated into their personal daily work. The focus is not on explaining the entire agile methodology, but rather on what you can pick out and implement relatively easily—even in non-agile work. The learning focus is on the application of agile techniques and tips for implementing them. The three themes are: collaboration, communication, and time management.

This course provides an overview of some Agile techniques that can be useful for designing and running meetings and workshops. While the emphasis is not on the entire Agile methodology, you will learn techniques that can be helpful in preparing for a meeting or workshop, execution, and follow-up, as well as tips for implementing what you've learned.

Phone calls are old fashioned you say? On the contrary! Phone calls still play a central role in communicating with customers in sales and customer service. But what is the right way to address clients on the phone? And how do you professionally conduct a telephone conversation? It takes practice. This course covers how to use your voice skillfully, prepare for customer phone calls, and how to navigate through phone conversations in a structured way. You will also learn how to respond effectively to complaints along with tricks that will give your phone communication skills a competitive edge. This is how you build a good rapport with those on the other end of the line.

This training course prepares employees to establish and maintain external contacts on a regular basis. It is intended to provide participants with an introduction to the topic, to help them better assess themselves, to set clear networking goals, and to structure and expand their own network.

Do you ever wonder what objectives your company is actually pursuing and how your work contributes to achieving these objectives? Would you like to be transparently informed about company values, vision, and strategy so that you can work more effectively and purposefully? Do you desire more effective and clear communication within your team and between different departments? Then it's worth taking a look at the agile leadership and time management framework OKR. The O in OKR stands for Objectives, which are the objectives you identify for yourself, your team, or your company using the OKR method. Behind the K and the R lie the key results, crucial milestones necessary to achieve your objectives. Through the thoughtful and clear naming of objectives and key results, the OKR method creates a clear and transparent focus on what is most important at the moment, helping companies achieve specific objectives in a precise manner. Does that sound good? Then take a look at our e⁠-⁠training course.

Female leadership is a complex topic with many facets. In this course, we focus on what women can do themselves to be successful or become more successful leaders. It's not so much a question of how women lead or whether they are better leaders. Instead, we present the biggest difficulties women who (want to) take on leadership roles face. And most importantly, we focus on approaches they can take to deal with these difficulties. After an introduction to the topic, five of the most common obstacles are identified and learners are given practical and action-oriented suggestions for dealing with them constructively.

Let's face it, managers often know in advance which conversations with employees will be challenging. This could be due to an employee's recent inappropriate behavior or perhaps a sudden, unannounced absence. Managers often hesitate to directly address criticism during these talks to avoid upsetting the employee. However, in challenging conversations, transparent communication and an open attitude are essential. Some managers also struggle to remain respectful and keep a cool head in difficult situations, which hinders constructive dialogue and successful conflict resolution.

Performance reviews and appraisal processes are key tools in leadership and human resource development. But many managers don’t always view them as positive experiences. They often feel awkward and tense, with employees seeming unmotivated or anxious. But it doesn’t have to be that way! When conducted with appreciation and clear objectives, reviews can be a game-changer. They can facilitate effective communication and play a crucial role in strengthening the relationship between employees and managers. In this e⁠-⁠training course, participants will learn how to unlock the full potential of performance evaluations and appraisal processes. We’ll go over everything you need—from preparation to conducting, and following up on reviews, whether in person or virtually.

Have you ever been lost for words in front of an audience, meaning that what you wanted to say just didn't come across the right way? Do you often lack the necessary persuasive power in important situations? If so, we need to change something about that! Situations in which we are required to use arguments to convince arise every day, both in a professional and private context. In this e⁠-⁠training course, you will learn how to use the five-sentence method to make your arguments simple and above all, effective. Additionally, you will learn what makes a good argument, how to package it effectively, and how to select and apply an appropriate counter strategy for each type of counter-argument.

When was the last time you were really convinced or even thrilled by someone’s appearance? Think about it for a moment: What exactly convinced you? Was it the content of the argument or also the person’s voice, speech or body language? Chances are, it was a good mix of all the above, because studies have shown that a convincing performance requires both content and personal persuasiveness. It will probably have been a good mix of everything, because according to studies, a convincing performance requires both content and personal persuasiveness! In this e⁠-⁠training you will learn how to use your voice, your language or even your body language and your interactive behavior and improve your personal persuasiveness. Let us convince you! 

Everyone is unique. Nevertheless, we always see similar personality traits in different people. Type models help us to understand people better as they simplify a complex world. In your role as a manager, you deal with a wide variety of employee types and should know how best to deal with whom. So that all employees in your team can fully use their potential, it is important to address them individually according to their personality or personality type, to understand them, challenge them and develop them. Type-appropriate leadership enables you to do exactly that. You can assess what type of person your counterpart is and then accurately select the strategy from the repertoire of actions to help to understand them in the best possible way. This way, you not only succeed in responding to individual employees in a way that is appropriate to their personality type but also in forming teams in such a way that similarity has a mediating effect and difference has a stimulating effect.

Due to increasing internationalization and globalization, cooperation in an international context is becoming more and more important. Working in intercultural teams offers great potential, but can often also be quite a challenge. This e⁠-⁠training course covers how to deal with cultural differences and teaches participants how prejudices and stereotypes can be overcome. How can cultural intelligence help in an intercultural context? How do you lay a good foundation for successful intercultural cooperation? What should you stay conscious of when working with people from other cultures? Find out here! These issues will be addressed in detail.

Communication is everything when it comes to successful cooperation, including in an intercultural context. However, conflicts or misunderstandings occur frequently, especially between people from different cultures. This e⁠-⁠training course discusses how to adapt one's own communication, criticism, and conflict behavior in an intercultural work context, and how to effectively overcome language barriers. Course participants learn how they can succeed in interacting with people from different cultures in a respectful and appreciative way.

The ability to present confidently and persuasively is a key skill in more and more professions. This e⁠-⁠training course focuses on the basic techniques and methods that can be used to present content in an engaging and professional manner. Participants will learn how to tailor their presentations to the audience's expectations, prepare them well, and structure them logically. They will also receive practical tips on how to avoid pitfalls in advance.

There is more to presenting than just delivering information or displaying visuals. A truly effective presentation is personal, tailored, motivating, and engaging. In this e⁠-⁠training course, participants will discover techniques for making their communication more direct, expressive, and compelling, both verbally and non-verbally. Additionally, we'll focus on practical strategies to develop a balanced, communicative mindset and manage presentation anxiety right from the start.

In today's working environment, it is becoming increasingly important to convey content attractively and convincingly, even in online settings. Online presentations offer a variety of ways to capture the audience's attention and increase the quality of the presentation. This e⁠-⁠training outlines the specifics of presenting online. There are tips for dealing with the technology. Furthermore, participants will learn which media and methods they can use and how.