Communication and Interaction

Do you tend to avoid conflict situations? Learn to enter into conflict confidently with this micro.

If your counterpart feels attacked by feedback, it is important to react quickly and look for ways to improve your company's feedback culture.

If the other person doesn't take your feedback seriously, find out why and respond accordingly to improve communication in the future.

You can express your feedback in a constructive and appreciative manner by communicating with “I” statements, making specific suggestions for changes in the future, and giving your feedback as promptly as possible.

Netiquette means acting politely and respectfully in a virtual setting. This will help you create a positive and professional atmosphere that will make your negotiation a success.

Wow your audience with a strong introduction, an engaging presentation, and a memorable conclusion.

Some participants in a training session require more of your attention. Here's how to deal with five challenging types.

The group dynamics of a training typically go through five phases. As a trainer, you can guide participants through each of these phases.

The iceberg model illustrates that interpersonal communication always takes place on several levels. Be aware of this complexity in order to communicate more successfully!

The course describes three key elements to effectively engage participants in online meetings.

You're in the middle of a heated discussion, your opponent is verbally attacking you and you don't quite know how to react? This course shows you how to stop unfair interlocutors, de-escalate the attack and maintain the dialogue.

Authentic stories are a powerful way to inspire, entertain and persuade people. Find such stories to captivate your audience.

The Hero's Journey is the perfect tool to entertain your audience and convince them about you and your company.

Storytelling is a powerful way to persuade and inspire others. With storytelling, you embed your message in context and make it clear to your counterpart how important your idea is.

The verbalization technique helps you to treat your counterpart respectfully and appreciatively. With this technique, clarity can be created and misunderstandings can be avoided.

This course covers the key points for preparing, conducting, and following up on online meetings so you can make them interactive and effective.

Here's how to plan the framework of your presentation to avoid stress and embarrassment.

Here you will learn how to use the four “Presentation Zen” tips to help your audience stay attentive during presentations and follow the content.

With the four principles of the Harvard concept, you will achieve win-win solutions in negotiations and conflicts.

Using nonconfrontational communication allows you to address challenging topics constructively, fostering positive dialogue and effective problem-solving.

This micro is about holding meetings in a way that gives equal voice to onsite and remote stakeholders. The goal is to create an inclusive and disruption-free meeting setting.

With the help of active listening you can gain information, avoid misunderstandings, and ensure a good relationship with your conversation partner.

If your presentation doesn't come across the way you hoped it would, it may be because of the structure. Here you will learn what a well organized structure looks like!