Using Friedemann Schulz von Thun's "4⁠-⁠ears-model", the participants are made aware of the complex process of communication. They get to know and understand their personal communication behavior better. The participants also get to know "their" preferred ear. They learn to understand which messages they often send unconsciously. The training course encourages the participants to transfer the acquired knowledge into action competence.

Grundlagen der Kommunikation nach Schulz von Thun

basics-of-communication

communication

Communication

Basics of Communication

In order to hear what the other person wants to say, it is not enough to simply listen. Important information can be lost if the listener does not fully concentrate on the conversation partner and - where necessary - encourage him to continue talking. One method for shaping this communicative process effectively is "active listening". It provides guidance that allows listeners to understand the concerns of the other party truly. "Active listening" is thus one of the most important communication tools for team workers and managers. "Active listening" shows participants how to achieve better results through concentration and verbal control techniques.

Aktives Zuhören

active-listening

Active Listening

Those who manage to establish a good relationship with those they speak to can have more constructive discussions and achieve better work results. The key is communicating with respect and appreciation with a prerequisite of an "open ear" for one's own sensitivities as well as the known sensitivities of the person you're having a conversation with. This course aims to help you build up sustainable relationships with dialog partners through clear and precise "I⁠-⁠messages" on one hand, while simultaneously being aware of the other person's point of view. This creates the basis for constructive dialog.

Wertschätzend kommunizieren

communicating-with-respect-and-appreciation

Communicating with Respect and Appreciation

Understanding the highly complex puzzle of communication is simplified by Paul Watzlawick's "Five Axioms". This shows what certain communicative dynamics look like in practice, and how it is possible to positively shape communication. Dramatizations enable the participants to recognize communication patterns, thereby enabling them to communicate in a more goal-oriented way in the future.

So funktioniert Kommunikation nach Paul Watzlawick

how-communication-works

How Communication Works

Questions set thought processes in motion. Nothing is more convincing than the answers we give ourselves. With the help of this training course, the participants will learn the fundamental difference between open and closed questions, and how to apply questioning techniques correctly.

Fragetechniken gezielt einsetzen

how-to-use-questioning-techniques

How to Use Questioning Techniques

Get to know the "eight communication types" according to Friedemann Schulz von Thun. This course is designed to raise awareness of the fact that people have different communication styles. It also makes them aware of their own preferred communication style. It is not about right or wrong communication styles, but rather about recognizing one's own style and, if necessary, developing or expanding it further.

Die acht Kommunikationsstile nach Schulz von Thun

the-eight-types-of-communicators

The Eight Types of Communicators

In this crash course on didactics, get an overview of the three major models: behaviorism, cognitivism, and constructivism. Also included in this course, you will find information on the roles and tasks trainers are often faced with. Finally, explore the MASTER Model and how it guides you when planning and structuring seminars.

Didaktische Grundlagen für die wirksame Weitergabe von Wissen

principles-for-effective-knowledge-transfer

Principles for Effective Knowledge Transfer

One of the essential formats for the effective transfer of knowledge is face-to-face training. In this course, you will learn the basics of planning and designing a classroom training. This includes obtaining (and, if necessary, requesting) a goal-oriented briefing, elaborating on the goals of the training, planning the contents and methods, while also considering organizational challenges.

Trainings vorbereiten und konzipieren

how-to-design-and-prepare-a-training

How to Design and Prepare a Training

It's obvious that experts simply tell their listeners what they know. But a lecture is only one of many ways to effectively pass on knowledge - yet not always the best. In this course, users will learn about and apply other methods beyond a traditional lecture. Each method is adapted to the respective phase of the classroom training.

Methodeneinsatz in Präsenztrainings

methods-of-training

Methods of Training

One of the major challenges for business experts is the communicative complexity of dynamic groups. Trainers and presenters often encounter having to slow down frequent speakers, reset after disruptions, and keep composure in awkward situations. In this course, you will become familiar with these challenges and learn solutions that can help.

Gruppen in Präsenzveranstaltungen steuern

managing-groups-in-a-training

Managing Groups in a Training

When employees hide behind their desks, it may not be because of ill will or convenience. They often lack knowledge, ability and confidence in themselves. So how can managers motivate their employees to come out of their shell and conquer new tasks? In this e⁠-⁠learning, the participants will learn helpful methods of employee motivation. This courses focuses on "self-efficacy".

Mitarbeitende motivieren

motivating-team-members

basics-of-leadership

Basics of Leadership

Motivating Team Members

In this e⁠-⁠learning, participants get to know the model of the Johari Window. It shows the difference between the perception of others and the perception of oneself. The Johari Window clarifies the "blind spot" and shows why the "secret" will remain a secret. This course teaches that "giving feedback" does not mean "praise" or "criticize". Rather, it is about being open to self-perception through feedback from outside.

Feedback geben

giving-feedback

collaboration

Collaboration

Giving Feedback

Decisive strength is an essential skill in an ever faster changing environment. Participants can develop and expand this competence in this multimedia e⁠-⁠learning. Learn to quickly categorize a task, discern what needs to be done immediately and what can be postponed, and other methods that can help with good decision-making.

Gute Entscheidungen treffen

making-good-decisions

analysis-and-decisionmaking

Analysis and Decision-Making

Making Good Decisions

Delegating is more than just "do it"! Participants will learn which tasks can be delegated in principle and which ones must not be passed on under any circumstances. They learn to develop requirement profiles in order to be able to assign respective activities to appropriate employees. Additionally, learn the four stages of the delegation discussion, avoid back delegations, and learn to check agreements and deadlines.

Aufgaben delegieren

delegating-tasks

Delegating Tasks

The maturity model is also known as Situational leadership®. In this course, participants learn to lead employees in a way that corresponds to their individual situation. Four different leadership styles are discussed: instructive, coaching, participative, and delegating. They also learn how to assess the respective maturity level of an employee.

Führen nach Reifegrad

situational-leadership

leadership-models

Leadership Models

Situational Leadership®

The focus is on specialists who are promoted to management level. This training is suitable as a preparation for management tasks and imparts knowledge on result control, process management, employee leadership and self-management. The participants learn how to handle different expectations and conflicts of interest. In addition, seven leadership myths are explained and refuted - because leadership does not fit into simple patterns.

Neu in der Führungsrolle

new-to-the-leadership-role

New to the Leadership Role

For managers, the rule is: intervene as little as possible, but as much as necessary in a conflict involving their own employees. As a starting point, it is important to also recognize hidden conflicts and assess their severity. The theoretical basis for this is provided by Friedrich Glasl's model of the nine stages of conflict escalation. It clearly shows how conflicts can escalate if timely intervention is neglected. For each escalation stage, managers will learn various methods of conflict resolution - from the promotion of independent conflict resolution to mediation and arbitration as well as to the intervention of power.

Konfliktmanagement für Führungskräfte

conflict-resolution-for-managers

conflict-management

Conflict Management

Conflict Resolution for Managers

A needs analysis forms the basis for every sales conversation. In order to determine the demand, having knowledge of proven questioning techniques is important. Focusing on the easy-to-learn and highly-effective PPF Method, asking the right questions is exactly where this online training comes in. After asking questions about the present, the salesperson asks the customer questions about the past, and then uses future questions to further specify the need.

Bedarf ermitteln

identifying-needs

sales-and-marketing

Sales and Marketing

Identifying Needs

When building relationships in sales, it's not so much numbers, data and facts that count, but rather personality and likeability. One of the most important methods to achieve this is small talk. In this course, users will learn how to use small talk to build relationships. Additionally, this course discusses how you can use body language to respond to body language signals coming from the other person.

Beziehung aufbauen im Verkauf

building-relationships-in-sales

Building Relationships in Sales

Efficiency brings the highest possible return with relatively low investment. This is very important for customer acquisition as it is crucial to find exactly the right customers amongst thousands of potentials and to make the best possible initial contact. Research tools help users assess customer potential and then target those customers. This course also covers preparing the perfect Elevator Pitch.

Erstkontakt herstellen

making-initial-contact

Making Initial Contact

The value does not depend on the product, but on the user. Because knowledge of the buying motive is fundamental to the value argumentation, this e⁠-⁠learning presents the four most important buying intentions - safety, recognition, profit and convenience - their recognition, and appropriate response. Building on this, participants learn the five-step technique of value argumentation. Realistic examples show what an individual value argumentation can look like.

Nutzen argumentieren

demonstrating-value

Demonstrating Value

Many salespeople are excellent advisors, but often find it difficult to close the deal. This training enables sales staff to expand their skills by developing their closing technique. Using realistic scenes, you can observe how the purchase can be systematically completed. You will also learn how to terminate the sales process when it becomes clear that the customer does not want to buy.

Abschlüsse erzielen

closing-the-sale

Closing the Sale

At the core of this e⁠-⁠learning are Meredith Belbin's team roles. The participants get to know the three main types of roles on a team: activity-based, thinking and problem-solving, and people-oriented roles. Strengths and weaknesses of each role are presented in detail, promoting understanding and appreciation of the Belbin model and the resulting role differences.  Aiming to support the participants in their skill development, this course also contains checklists, exercises, and transfer tasks.

Teamrollen kennen und produktiv machen

knowing-team-roles-and-making-them-productive

team-leadership

Team Leadership

Knowing Team Roles and Making Them Productive

The four team phases according to Bruce Tuckman form the core of this e⁠-⁠learning course. Participants will learn how to accompany their team proactively through a series of phases. The course explains each phase individually and shows examples of the phase using common scenarios. Building on this, participants learn more about management instruments suitable for each phase. The five dysfunctions of a team according to Lencioni are also presented in a separate chapter. This course contains checklists, exercises and transfer tasks.

Teamphasen erfolgreich gestalten

manage-team-phases-successfully

Manage Team Phases Successfully

Leading virtual teams is a skill that can be learned. The participants will learn how to motivate virtual teams remotely and in a media-appropriate way. They will learn to build trust between the individual team members working in different locations around the world. Another focus area of the e⁠-⁠learning course is for the participants to learn how to promote social networking in a team. In the last chapter, they will learn how to give effective feedback even remotely.

Virtuelle Teams – Motivation und Vertrauen

virtual-teamsmotivation-and-trust

Virtual Teams—Motivation and Trust

Communication is the fuel that powers all teamwork. This also applies to virtual teams. In this e⁠-⁠learning course, participants will learn how to establish efficient communication in virtual teams. They will learn which digital media is suitable for which occasions and what they should think about when choosing a respective medium. Further, users will learn to regulate collaboration on their virtual teams, how avoid media-induced misunderstandings, and finally, how virtual meetings should be conducted.

Virtuelle Teams – Kommunikation

virtual-teamscommunication

Virtual Teams—Communication

Teams are becoming more diverse, as members can often hail from different countries and cultures. Consequently, intercultural communication is becoming more and more important, especially at work. In this e⁠-⁠learning course, users will learn what "culture" means and discuss important concepts from the works of Geert Hofstede and E. T. Hall. Participants will also learn how to become more aware of cultural differences and receive valuable leadership tools with which to manage intercultural teams. The aim of the course is to enhance the intercultural skills of the participants.

Interkulturelle Kommunikation in Teams

intercultural-communication-in-teams

diversity-inclusion-and-social-responsibility

Diversity, Inclusion, and Social Responsibility

Intercultural Communication in Teams

Learn the basics for your job as a team leader by setting realistic goals and motivating the team for the long run. This course teaches you how to ensure a clear distribution of tasks within your team and how to not only agree on, but implement goal-oriented rules. Furthermore, this e⁠-⁠learning includes measures to promote constructive communication and shows the participants how they can use simple means to sustainably promote trust and cohesion on their team.

Teamentwicklung erfolgreich gestalten

successfully-structuring-team-development

Successfully Structuring Team Development

Anyone wanting to use time productively must first have an idea of where their time currently goes. This e⁠-⁠learning begins by inviting participants to write down their estimates. Then, for two weeks, write down what you've done during every hour of the day. This self-assessment will then be used as a basis for learning the essential methods of time management. The Pomodoro Method, batching, timeboxing, and prioritizing according to the Eisenhower Matrix. The goal is for participants to learn to manage their time in a way that other team members can rely on. This e⁠-⁠learning can also be used to get to know individual methods more closely.

Zeitmanagement

time-management

time-and-selfmanagement

Time and Self-Management

Time Management

Feedback is an essential tool for managing team cooperation. Feedback is a give and take where both can and must be learned. The importance of feedback for personality development was also recognized in the 1970s by social psychologists Joseph Luft and Harry Ingram. They developed the "Johari Window" which shows that self-perception and external perception differ. The Johari Window also says that through feedback, the "blind spot" can be reduced and the scope for action increased. Positive feedback usually leads to the stabilization and development of the addressed behavior. It clears the way for team-promoting behavioral changes.

Feedback geben unter Kolleg:innen

feedback-between-colleagues

Feedback between Colleagues

Learn about the background and development of Scrum as described by Jeff Sutherland in his book "The Scrum Revolution" where Sutherland references the Toyota Principle and the Plan-Do-Check-Act Method. Additionally, get to know the basics of Scrum such as working in teams, focused work, and the division into product owner, scrum master and team. Finally, learn what the organization of a project looks like, according to scrum.

Scrum – der Überblick

scrumthe-overview

agile-working-and-project-management

Agile Working and Project Management

Scrum—The Overview

The Kanban Board is more than a planning tool. First, learn about the Board's development in the Japanese automotive industry, and get to know the "flow idea" behind Kanban. This will enable you to use the method more creatively and purposefully. Also included you will find a case study from the manufacturing industry that helps to apply Kanban to real life. Learn about the different ways to use a Kanban board and the most important elements such as "Work in Progress Limits" and the "Pull Principle".

Kanban – die Methode

working-with-the-kanban-board

Working with the Kanban Board

The world of work is changing. Globalization and digitalization mean that old work and management strategies no longer suffice. This e⁠-⁠training course highlights the agile mindset and how it differs from the classic control mindset. Furthermore, Carol Dweck's growth mindset and fixed mindset concepts are explored to emphasize the importance of adaptability and innovation. Participants will learn how outdated mindsets pose risks in a dynamic business world and how an agile mindset enables rapid response to market developments. The course introduces the nine agile values—trust, focus, openness, courage, communication, respect, feedback, commitment, simplicity—and provides strategies for developing and maintaining an agile mindset.

Agiles Mindset entwickeln

developing-an-agile-mindset

Developing an Agile Mindset

Stories convey information more clearly, effectively and emotionally than facts and figures. Storytelling is part of every company and can be used in many situations, be it in conversations within a team or in conversations with customers. The e⁠-⁠learning course explains what storytelling is and how it works. Videos, tips, mnemonics, instructions and overviews show how to build a good story. Questions, transfer tasks and a final knowledge check ensure that the learning objectives are achieved.

Storytelling im Unternehmen

storytelling-within-the-company

Storytelling within the Company

This e⁠-⁠learning teaches how to manage crises. Video lectures introduce the phases of a crisis and explain how to successfully move through immense challenges with effective communication, resilience, and techniques for staying calm. The e⁠-⁠learning uses transfer tasks, comprehension questions, key messages, and a final test to help each participant meet the learning objectives.

Mitarbeitende führen in der Krise

leadership-in-times-of-crisis

Leadership in Times of Crisis

Professional moderation, videos, and explanatory films teach how managers can successfully shape change processes. This e⁠-⁠learning introduces the best-known change models and the individual phases of a change process. It also provides concrete measures and tools for the individual phases and sheds light on how to address resistance. Exercise questions, transfer tasks, key messages and a final test tie all of the content together.

Change Management – Veränderungsprozesse erfolgreich gestalten

change-managementsuccessfully-shaping-change-processes

Change Management—Successfully Shaping Change Processes

More and more sales negotiations are being conducted online. This has many advantages, but also creates challenges. This e⁠-⁠training course, designed for experienced sales managers and sales professionals, deals specifically with the characteristic features of online negotiations. How can you build good relationships with your negotiating partners? How do you utilize the most constructive communication possible in online negotiations? And how do you resolve difficult situations? This e⁠-⁠training course answers these questions and shows you how online negotiations can intelligently and profitably expand your repertoire as a negotiation expert.

Online-Verhandlungen führen

online-negotiations

Online Negotiations

Termination meetings differ from other meetings due to immense importance they have for the employees involved. They are often associated with a great emotional shock that can manifest in various ways. It is part of your job as a manager to conduct termination meetings in a professional and respectful manner. This e⁠-⁠training course will equip you with the tools you need to do this. You will learn the proper way to perpare and how you should plan and structure termination meetings. One focus of the e⁠-⁠training course is handling emotional factors: What are typical reactions and how can you deal with them well? In an extra chapter, you will learn how to conduct termination meetings by online videoconferencing or telephone.

Trennungsgespräche führen

conducting-termination-meetings

Conducting Termination Meetings

More and more projects are being executed outside of traditional corporate hierarchies, by interdepartmental or even intercompany teams assembled based on competencies. In teams like these, there is often no disciplinary leader. Instead, the team has a lateral leader. That leader is then responsible for the project results but without being a superior in charge of the team. In this course, we will explain what exactly the special characteristics of lateral leadership are. We will use a practical example to show you how lateral leadership operates and what leadership tools are of special importance.

Laterale Führung – wirksam führen ohne Vorgesetztenfunktion

lateral-leadershipleading-effectively-without-being-a-supervisor

Lateral Leadership—Leading Effectively Without Being a Supervisor

More and more often people are working from home. Managerial tasks remain the same and are based on a combination of people-oriented and goal-oriented leadership. This results in five central challenges: building trust, achieving results, resolving conflicts, developing employees and motivating employees. However, these leadership challenges have to be executed differently at a distance compared to when in direct contact with employees. Get started to unlock this crucial skill.

Mitarbeitende im Homeoffice führen und motivieren

leading-and-motivating-employees-in-home-office

Leading and Motivating Employees in Home Office

Coaching is a highly effective option for supporting people in their development. Managers can also use the coaching approach to strengthen the self-responsibility, motivation, and performance of their employees. At the same time, given the countless offers that are available, there is tremendous uncertainty about what coaching actually is and how it can be employed for best results. This training explains what coaching is all about and how managers in particular can put coaching to use for their teams. It also explains key skills and methods as well as a globally established model that can be used for structuring coaching conversations.

Die Führungskraft als Coach

the-manager-as-a-coach

The Manager as a Coach

Successful negotiations are not based on luck, but on learned skills. This e⁠-⁠training introduces the most important tools needed to conduct successful negotiations. How can you strengthen the basis of your negotiation and enter well prepared? How do you know when to continue a negotiation and when to stop? How do you unerringly present your offer to your negotiating partner and argue the benefits of your product? This e⁠-⁠training provides useful answers to these questions. It shows you how you can successfully conclude your next negotiation via efficient preparation and highlighting benefits.

Professionell verhandeln

basics-of-negotiations

Basics of Negotiations

Negotiations do not always follow the same pattern. There are negotiating partners* who can make life difficult for you and can present you with real challenges in a negotiation. In this e⁠-⁠training you will learn the most important tools to keep the upper hand even during difficult negotiations. How do you deal with conflicting interests? How do you manage to get a stalled negotiation going again? How do you confidently defend yourself against attacks and not get distracted from your negotiation goal? This course not only answers these questions but shows you how to achieve positive results, even in the most complex negotiations, by preparing efficiently.

Schwierige Verhandlungen führen

difficult-negotiations

Difficult Negotiations

Simmering conflicts are toxic to the workplace—in terms of both atmosphere and productivity. However, most conflicts can be diffused or completely cleared up with conflict resolution techniques. Knowing these tools and how to use them is critical for managing disagreements in the workplace. In this interactive multimedia e⁠-⁠learning course, participants will learn how to prepare for conversations about confict, how to conduct conflict resolutions, and how to ensure that everyone honors their agreements.

Konflikte gemeinsam lösen

talking-through-conflict

Talking through Conflict

This e⁠-⁠training course shows the typical signs and levels of a conflict. In addition, different reactions to conflict are introduced and a detailed method for solving conflicts will be provided. Furthermore, the Harvard Concept shows how to find the win-win solutions in situations of conflict.