Communication and Interaction

This e⁠-⁠learning will present the participants with numerous tools for better and more effective argumentation. They will learn about the five-step technique, the ETHOS scheme and the four i⁠-⁠Words technique. An expert gives advice for professional preparation and the use of voice and body language. Using film scenes the e⁠-⁠learning shows how to deal with blackouts, counterarguments, trick questions and verbal attacks in a confident way.

Simmering conflicts are toxic to the workplace—in terms of both atmosphere and productivity. However, most conflicts can be diffused or completely cleared up with conflict resolution techniques. Knowing these tools and how to use them is critical for managing disagreements in the workplace. In this interactive multimedia e⁠-⁠learning course, participants will learn how to prepare for conversations about confict, how to conduct conflict resolutions, and how to ensure that everyone honors their agreements.

With the GVZ method, you can specifically ask what drives your customers and which solutions make sense for them.

Communication is complex and not always easy. Paul Watzawick's five axioms can help you to recognize what lies behind communication

Good preparation and organization are essential ingredients for a convincing presentation.

The knowledge acquisition phase is the core of your skills and practice-orientated training. It is therefore important that you pay particular attention to this part of your presentation.

Conflicts in professional life can be dealt with in different ways. Learn to consciously choose the right strategy depending on the situation and to approach conflict in a reflective and constructive way!

Questions are there to lead conversations to the goal. However, for this to succeed, you need to use open and closed questions in a targeted manner. We will show you how to formulate open and closed questions and use them appropriately.

Online training is more effective when participants are regularly involved. Here we present strategies on how to achieve this.

By only ever asking individual questions, formulating the questions concisely and precisely, showing honest interest and preparing well for important conversations, you can conduct a constructive and respectful dialogue.

How you can use the right arguments to convince management of the need for process management

If the transfer of knowledge within the team stalls at generational boundaries, it's time to overcome this barrier. This micro gives tips on how to do this. This way, you can utilise potential and your team can learn from each other!

Personality affects communication. Understanding Schulz von Thun's eight communication styles will help you better understand your own communication and that of others.

Based on Schulz von Thun's eight communication styles, here are tips on how to improve your own communication behavior.

Effectively conveying difficult or painful news to employees requires a combination of empathy, objectivity, and confidence.

Delivering compelling presentations hinges on authenticity and establishing a connection with the audience. This micro gives you tips on how to do this.

Here, you will discover techniques for moderators to effectively incorporate silent participants, dominant speakers, and others into their meetings.

Online training courses have different requirements than face-to-face courses. This micro describes strategies on how you can successfully impart knowledge in online sessions.

It is not a wise approach to refrain from asking questions due to false consideration. This approach may result in misunderstandings and additional work. There's another option!

Interrupting someone who is talkative and tends to speak at length may seem impolite. However, it depends on how you interrupt them. In this microlearning session, we'll share some practical verbal and non-verbal techniques to effectively manage talkative individuals and steer conversations toward a constructive resolution.

If you notice that a team member is not feeling well, speak to them in an appreciative, empathetic, and confidential manner. This micro gives you tips on how to do this.

In moments of conflict, it's common for one side to feel provoked and respond with (personal) attacks. Here, you will learn how to guide the conversation back to a constructive dialogue.

If less experienced colleagues do not respect the life experiences and achievements of more experienced team members, a conversation on equal footing is needed.

In professional development, trainers often encounter situations where participants appear passive or disinterested. This behavior is generally not intended as a personal affront and can have various reasons. This microlearning course focuses on how to respond to such situations with empathy and openness and how to collaboratively find solutions with the participants.

Sometimes an important conversation lacks the attention it needs. Find out here how to make your conversation partner feel valued.

If you're missing any information, don't be afraid to ask. In fact, if you phrase your request correctly, it has several advantages!

You can allow yourself to accept praise and enjoy the positive words of others.

Boundaries at work are important for mental health and job performance. This micro shows you how to defend them.

How to navigate networking opportunities at an event

We all get nervous before presentations. With the help of a few tricks, you can tranform your fear into something positive that will help you to give an even better presentation.